Frequently asked questions

All modern smartphones and computer devices can access our site! Apple and Android products work alongside computer devices, as well as mobile-friendly devices such as Kindle readers. You can access us wherever you are!

The following leading web browsers and mainstream devices, in their latest versions, can be used to access our site: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

Send your questions through the contact form for our support team. Explain your issues and our support staff will look into the matter to effectively respond.

To read from our library, you must first download Adobe Digital Editions. You can download it here.

If the content you want to use is causing difficulty, contact our support staff. Describe the issue in detail, specify the content, and name the device you are using. We will troubleshoot the issue for you.

Using our contact form for Support Services allows you to address any questions or issues. One of our customer service representatives will respond as quickly as possible.

If this happens, reach out to our support staff. Tell us what device you are using, its operating system, and which book is causing issues. We'd be happy to resolve your problem so you can enjoy your book.

Upon cancelling your membership, you will receive a confirmation email at the email address used to set up the account. Please contact a support representative to prevent further billing if you do not receive a confirmation email.

To speak with a live member of our staff, you can call toll-free 1-844-401-8117. You may also communicate with email by sending an email to

There should not be any additional charges billed to you if you cancelled your membership and received a confirmation email. You have access to your membership for the remaining time available on the subscription term you already paid. If you receive a bill you think you should not have, please communicate with our customer service department to resolve the issue.

Use our online cancellation form or call a live representative at 1-844-401-8117 at any time to cancel your subscription.

You qualify for refund eligibility if:

- You have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
- You have not received the experience you expected from our website, you might be refund eligible.

For additional assistance or to request a refund, call a live representative by calling toll-free 1-844-401-8117. For a more detailed description of our refund policy, please refer to our Terms of Service.

Refund Status:
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-844-401-8117.

If you have internet access, use as many devices you want to use our site from anywhere in the world.

Our library is continuously updated with content. Check back soon. If there is something in particular you would like to see added, please send us a request to