Frequently asked questions
All modern smartphones and computer devices can access our site! Apple and Android products work alongside computer devices, as well as mobile-friendly devices such as Kindle readers. You can access us wherever you are!
The following leading web browsers and mainstream devices, in their latest versions, can be used to access our site: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
If the content you want to use is causing difficulty, contact our support staff. Describe the issue in detail, specify the content, and name the device you are using. We will troubleshoot the issue for you.
Upon cancelling your membership, you will receive a confirmation email at the email address used to set up the account. Please contact a support representative to prevent further billing if you do not receive a confirmation email.
There should not be any additional charges billed to you if you cancelled your membership and received a confirmation email. You have access to your membership for the remaining time available on the subscription term you already paid. If you receive a bill you think you should not have, please communicate with our customer service department to resolve the issue.
You qualify for refund eligibility if:
- You have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
- You have not received the experience you expected from our website, you might be refund eligible.
For additional assistance or to request a refund, call a live representative by calling toll-free 1-844-401-8117. For a more detailed description of our refund policy, please refer to our Terms of Service.
We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-844-401-8117.
If you have internet access, use as many devices you want to use our site from anywhere in the world.